Shipping and Returns
You may opened used items within 14 days of delivery for a full refund. We'll also pay the return delivery costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your full refund within four weeks of giving your package to the return shipper, however, we will endeavour refund more quickly. This time period includes the transit time for us to receive your return from the shipper of 5 to10 business days, the time it takes us to process your return, once we receive the item of 3 to 5 business days and the time it takes your to process your refund request of 5 to 10 business days.
If you need to return an item, please Contact Us with 1) your order number 2) details about the product you would like to return and why. We will respond quickly with instructions for how to return items from your order.
We can ship to most locations in the world. Note that there may restrictions on some products, and some may not be shipped to certain international destinations.
When you place an order, we will estimate delivery in the UK between 5-7 days and the rest of Europe 7 - 10 days. Depending on the final destination, shipping date estimates may appear on the shipping quotes page.